Refund Policy for Al Wissam Inc
Effective Date: September 22, 2023
1. Refund Policy Overview
At Al Wissam Inc, we value our customers and strive to provide a satisfactory shopping experience. This Refund Policy outlines the terms and conditions for requesting refunds for products purchased on our website.
2. Eligibility for Refunds
a. Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at email@example.com. We will provide instructions on how to return the item for a refund or replacement.
b. Incorrect Items: If you receive an item that is different from what you ordered, please contact us promptly. We will arrange for the correct item to be sent to you or offer a refund.
3. Refund Process
a. Return Authorization: To initiate a refund request, please follow these steps:
i. Contact our Customer Care team at firstname.lastname@example.org or by calling 313-800-1860, Monday-Friday from 10am-5pm EST, to request a Return Authorization within the applicable timeframe.
ii. Once you receive your Return Authorization, securely package the item along with the original tags and a copy of your order receipt.
iii. Ship the package to the address provided by our Customer Care team. Please use a trackable shipping method for your return.
b. Refund Confirmation: Once we receive and inspect your return, we will send you an email notification to inform you of the approval or rejection of your refund request.
c. Refund Method: If your refund is approved:
i. For returns within the 14-day window, a refund will be processed to your original payment method.
ii. For returns between 15 and 30 days, you will receive an email with instructions to complete the refund process. In most cases, instead of a monetary refund, a gift card or store credit of the same value as the returned item will be sent to the account on file.
4. Non-Returnable Items
Please note that certain items are non-returnable, including personalized or custom-made products. These items are exempt from our standard refund policy.
5. Shipping Costs
a. Return Shipping: Customers are responsible for the cost of returning items unless the return is due to a defective or incorrect item sent by us. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
b. Original Shipping: Shipping costs for the original order are non-refundable unless the return is due to an error on our part.
6. Timeframe for Refunds
We strive to process refunds promptly, and the timeframe may vary depending on factors such as the payment method and your financial institution. Typically, refunds are processed within 5-7 business days after the returned item is received and inspected.
7. Contact Us
If you have any questions or concerns about our Refund Policy, please feel free to contact us at email@example.com or by calling 313-800-1860, Monday-Friday from 10am-5pm EST. Our dedicated team is here to assist you.