Find quick answers to your questions about Al Wissam Inc by exploring our Frequently Asked Questions (FAQs) below. Whether you're curious about our return policy, shipping options, or how to initiate a return, our FAQs have you covered with essential information
If you have other questions, please send it to us at customercare@alwissam.com. One of our representatives will reach out to you as soon as possible with an answer to your question.
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- About our Retail Store
- Pre Sale Items
- Orders & Shipping
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About our Retail Store
Where is your retail store located?
Our original store opened in 1992 at the corner of Springwells and Vernor, in the heart of Southwest Detroit. In 2005, we expanded to our headquarters located at 13354 Michigan Ave. Dearborn, MI 48126.
What are your store hours?
We're open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 5:00 PM. We're here to welcome you throughout the week.
Can I visit your store to make returns or exchanges?
Absolutely! We welcome you to visit our store for returns and exchanges. Our team will be happy to assist you in person.
Do you offer in-store pickup for online orders?
Yes, we offer the convenience of in-store pickup for online orders. Simply select the in-store pickup option during checkout and collect your order at our location.
What's the contact information for your store?
You can reach us at (313) 581-0011. Our friendly staff will be available to answer your inquiries during our store hours.
Can I get directions to your store?
Certainly! Our store is located at 13354 Michigan Ave. Dearborn, MI 48126. We are located on Michigan Avenue in Dearborn, Michigan, just one block east of Schaefer, on the North-East corner of Michigan Avenue and Calhoun. Feel free to use your preferred navigation tool to get directions to our location.
What can I expect when visiting your retail store?
When you visit our store, you'll find a curated selection of our products, including the latest arrivals. Our knowledgeable staff will be ready to assist you with any questions, provide recommendations, and ensure you have an enjoyable shopping experience.
Pre Sale Items
What is a presale?
A presale is an opportunity for our customers to purchase select items from our upcoming collections before they are officially released to the public. It allows you to secure your favorite pieces ahead of time.
How do I participate in a presale?
Participating in a presale is easy! Keep an eye on our website or social media channels for announcements about upcoming presale events. Once the presale begins, you'll be able to browse the available items and make your purchase
Can I return or exchange presale items?
Yes, our standard return and exchange policies apply to presale items. You'll have the same timeframe to return or exchange presale items as you would for regular purchases.
When will my presale order be shipped?
Presale items will be shipped as soon as they become available, usually on the designated release date. Please note that shipping timelines may vary based on the specific presale item and its expected arrival at our warehouse.
Will I be charged immediately for presale items?
Yes, your payment will be processed at the time of placing the presale order. This helps us secure your items and ensures a smooth fulfillment process once they're ready to be shipped.
What if the presale item becomes unavailable?
While we make every effort to fulfill all presale orders, occasionally, circumstances beyond our control may affect availability. In such cases, we will notify you and provide options, including refunds or alternatives.
Can I cancel or modify my presale order?
As presale orders are processed immediately to secure your items, cancellations or modifications may not always be possible. Please reach out to our Customer Care team at customercare@alwissam.com or call (313) 581-0011 / (313) 800-1860 to discuss your specific situation.
Orders & Shipping
How can I place an order on your website?
Placing an order is easy! Simply browse our online store, select the items you want, add them to your cart, and proceed to checkout. Follow the prompts to provide your shipping information and payment details.You can also choose to pick up your order at our retail location.
What shipping options do you offer?
We offer a range of shipping options to cater to your needs. During checkout, you'll be able to choose from standard shipping, expedited shipping, and more.
How long does it take to process and ship orders?
We strive to process and ship orders within 1-3 business days. Once your order is shipped, you'll receive a confirmation email with tracking information to monitor its progress.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on your location. Please review our shipping information during checkout.
Can I track my order's status?
Absolutely! Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order's journey and estimated delivery date.
What's the shipping cost for my order?
Shipping costs vary depending on factors such as the destination, shipping method, and order size. The exact shipping cost will be calculated during checkout before you finalize your purchase.
Do you require a signature for delivery?
For added security, orders valued at $199 or more will require a signature upon delivery. This ensures that your package reaches you safely.
Returns & Exchanges
What is your return policy?
We offer a 14-day return policy for brand new and unworn items. For items returned within this window, you can receive a refund. All returns must have their valid tags intact.
How do I initiate a return?
To initiate a return, please contact our Customer Care team at (313) 581-0011 or email customercare@alwissam.com. They will guide you through the process and provide a return authorization.
Can I exchange an item for a different size or color?
Yes, you can! If you'd like to exchange an item for a different size, color, or style, please reach out to our Customer Care team. They'll assist you in finding the right replacement.
What's your holiday return policy?
We understand the holiday season can be busy. For orders placed between November 15 and December 31, you have until January 15 to initiate a return, giving you extra time to make your decisions.
How long does it take to process returns and exchanges?
Once we receive your returned item, we'll inspect it and process your return or exchange within a reasonable timeframe. You'll receive email notifications to keep you informed.
Can I return or exchange items purchased during a presale?
Yes, you can! Our standard return and exchange policies apply to presale items as well. Please ensure you initiate the return or exchange within the designated timeframe.
Can I make returns and exchanges in-store?
Yes, we offer the convenience of returning or exchanging items in-store. Visit our physical location with the product, tags, and a copy of your order receipt. Our staff will be happy to assist you.
